Contact & Complaints

Get in touch

• General support: support@homes.example — questions about your account or using the platform.
• Privacy: privacy@homes.example — data access, correction, or deletion requests, and privacy questions (see our Privacy Policy).
• Complaints & reports: complaints@homes.example — problems with a listing, an agent, a message, or another user.

Report a listing or abuse

If a listing looks fraudulent or inaccurate, or a message or account breaks our Acceptable Use rules, report it to complaints@homes.example. To help us act quickly, please include:

• what you are reporting (a listing, a message, or an account);
• enough detail to identify it (for example, the listing details or where you saw it);
• a short description of the problem.

We review reports and may remove content or restrict accounts in line with our Terms of Use and Acceptable Use rules.

Data protection complaints

If you have a privacy concern, please contact us first at privacy@homes.example so we can help. You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).

Response times

We aim to acknowledge messages and act on them within a reasonable time. Urgent safety concerns are prioritised.